North Bank Pavilion Expectations and FAQ
Below is some information on what you can expect on the day of your event as well as the answers to some frequently asked questions.
Expectations
What you can expect from us on your event day:
- You will be met by staff at the start of the time you have reserved.
- We will have all of the tables and chairs set up according to the layout that will be pre-planned with our team prior to your event.
- The facility will be clean.
- Restrooms will be fully stocked with toiletries.
- Our staff member will periodically check with you and your group to maintain the cleanliness of the facility, including keeping trash levels low, during the duration of your event.
- Additional tables and chairs will be on-site in case any more are needed and our staff member will assist in setting these up.
We will break down tables and chairs and deep clean the facility after your event.
What we expect of you on your event day:
- Arrive when your reservation time starts and depart when your reservation time ends.
- Treat the facility with respect to ensure the next group’s event is also enjoyable.
- Place all event-generated trash into the trash cans that are provided.
- Remove all items that belong to you at the conclusion of your event.
- Refrain from using glitter, confetti, confetti balloons or other decorations that are extremely difficult to clean.
- Leave the facility in the same condition it was found upon arrival.
- Let our staff members know of any issues or special requests during your event.
Frequently Asked Questions
How far in advance do I need to request a reservation?
All reservation requests, or changes to an existing reservation, must be requested 15 days or more prior to the event date. We are unable to guarantee accommodations within 15 days of the event date. Reservations can be made up to one year in advance from the event date.
When may I access the facility?
The pavilion will be opened at the start of your reserved time. For example, if your reservation starts at 1 p.m., the facility will be unlocked starting at 1 p.m. Your vendors may have access to the kitchen area starting one hour prior to your reservation start time.
Is there available parking at North Bank?
Yes. 27 parking spaces will be available for your group members and/or contractors. These parking spaces are at the metered spaces on Long Street, adjacent to the facility (there are 29 spots, but two must be available for employee parking). Once these 27 spaces have been utilized, the remaining guests will have to park in nearby garages/lots. The provided parking spaces are app-based meters. These meters are marked as unavailable to the general public during all reservations at North Bank, allowing you and your group to park there free of charge. If you notice a car parked in one of these spots that does not belong to your event, let a staff member know and they will have it handled accordingly.
When do I have to leave the facility?
You must be out of the facility by the end of your reserved time. For example, if your reservation ends at 11 p.m., you must be cleaned up and out of the facility by 11 p.m.
What comes with the facility rental?
We supply tables, chairs, toiletries, trash cans/bags, kitchen area, restrooms and changing room.
Will the facility be setup upon our arrival?
Yes. Our team will work with you on a layout of how you would like tables and chairs set up for your event, prior to your event date. The facility will then be set up according to this layout prior to your arrival on your event date.
What am I responsible for cleaning up?
You are responsible for removing your personal belongings and anything you want to keep that you brought. Our staff will be responsible for taking out the trash, breaking down tables and chairs, and all general cleaning of the facility.
Can tables and chairs go outside?
Yes. The tables and chairs at this facility may be set up outdoors under the covered pavilion.
Will there be a staff member on site for our event?
Yes, our facility attendant(s) will be on-site for the entirety of the event. They are responsible for setting up the facility, opening the doors, maintaining toiletries and trash levels during the event, cleanup and tear down, and helping the group in any way they can.
Can we have alcohol?
Yes, you may have alcohol as long as an Alcohol Service Agreement is purchased and completed through our office. You then must hire a bartender from our list of Approved Beverage Contractors to serve the alcohol. Alcohol may not be present or served without the presence of an Approved Beverage Contractor.
Can alcohol leave the building?
Yes. The alcohol may leave the building as long as it remains within the bricked area surrounding the facility. Signs will be posted where alcohol cannot go beyond.
Where can I find the list of Approved Beverage Contractors?
Check out our list of Approved Beverage Contractors.
How late can alcohol be served?
“Last call” is made one hour prior to your ending time and all alcohol must cease to be served 30 minutes prior to your ending time, though we recommend it cease earlier to allow for time to clean up.
Do we have to use an approved caterer for food service?
No, your food can be catered by anyone of your choosing. Only the alcohol vendor must be chosen from our approved list.
What are the rules and regulations of the facility?
Our rental rules can be found on the North Bank Park Pavilion page.
Do we have to share the facility with any other groups?
No, the building will be closed to the general public for your private event. We only host one event per day at North Bank Park Pavilion.
What if I need more time or am running late at the end of the event?
Unfortunately, we cannot allow for more time at the end of your event. If you think you will need more time for the event, please plan ahead of time and contact our office to see if we will be able to accommodate additional hours.
Can I have candles?
Yes, as long as the candles are self-contained and are not easily tipped, they will be allowed.
Does the building have Wi-Fi?
Unfortunately, we are unable to offer Wi-Fi at this time
Do you provide any audio or visual equipment?
Unfortunately, we do not. You may bring in any equipment you may need for your event.
Will the fountain be on for my event?
The fountain will be running from May 15–Oct. 1. If you would like the fountain to be off, just request this to the staff and they will be able to turn it off and on per your request.
*The fountains are not guaranteed as they may be off due to weather, repair or winterization*